Shipping & Returns

FREE WORLDWIDE SHIPPING ON ALL ORDERS OVER £50
Your parcel will be dispatched from our UK warehouse within 24 hours of placing your order.

 

UK SHIPPING

Your parcel will be dispatched from our UK warehouse within 24 hours of placing your order.

FREE DELIVERY ON ALL ORDERS OVER £50!

Shipped by Royal Mail on a 2 working day delivery service.

STANDARD DELIVERY (UK Mainland only) £2.95

Shipped by Royal Mail on a 2 working day delivery service.

NEXT DAY DELIVERY (UK Mainland only) £3.95

Shipped by Royal Mail on a next working day service.

 

EUROPE SHIPPING

Your parcel will be dispatched from our UK warehouse within 24 hours of placing your order.

FREE DELIVERY ON ALL ORDERS OVER £50!

Shipped by Royal Mail on a 3-6 working day delivery service.

STANDARD DELIVERY £4.95

Shipped by Royal Mail on a 3-6 working day delivery service.

 

USA & CANADA

Your parcel will be dispatched from our UK warehouse within 24 hours of placing your order.

FREE DELIVERY ON ALL ORDERS OVER £50!

Shipped by Royal Mail on a 3-6 working day delivery service.

STANDARD DELIVERY £4.95

Shipped by Royal Mail on a 3-6 working day delivery service.

 

REST OF THE WORLD

Your parcel will be dispatched from our UK warehouse within 24 hours of placing your order.

FREE DELIVERY ON ALL ORDERS OVER £50!

Shipped by Royal Mail on a 5-10 working day delivery service.

STANDARD DELIVERY £4.95

Shipped by Royal Mail on a 5-10 working day delivery service.

 

CUSTOMS & DUTIES

All packages imported to your country may be subject to customs, taxes or other fees. You are responsible for all applicable customs, duties, taxes and fees charged by your government. We cannot guarantee that you will or will not be charged any customs taxes or duties. Please contact your country's customs office prior to purchasing for respective charges and rates on packages coming from outside of your country.

 

RETURNS

You can return items that you are not happy with within 30 days from purchase. Sale items can be returned within 7 days of receipt. Please email returns@roughchild.net if you do want to return an item and we will assist you.

Please note - All items must be returned unworn, unwashed and in its original condition complete with tags and packaging.

Please follow the steps below to refund or exchange your order.

Email returns@roughchild.net with your request and we’ll give you the returns address.

Send your return/exchange back to our warehouse

Once we receive your parcel we will process everything accordingly and keep you updated via email along the way!

Please allow up to 4 working days for your refund to reach your account.